Can I cancel my pass if I can't attend anymore?
We're sorry to see you go, but if you need to cancel your registration, you can log in to your account here and cancel for a refund prior to September 8th, 2017.
To offset the transaction fees incurred when you cancel, all refunds are subject to an 8% Cancellation Fee. All refunds will be returned to your original method of payment.
|Cancel by July 31st, 2017||Full refund, less 8% Cancellation Fee|
|Cancel by September 8, 2017||50% refund, less 8% Cancellation Fee|
|After September 8th, 2017||No cancellations or refunds|
If you do not want to incur the cancellation fee, you also have the option of transferring your pass for free until June 30th. You can find more information about transfers here.
If you cancel or transfer your registration, changes will not be automatically reflected on your hotel reservation, so it is your responsibility to contact our housing partner onPeak in order to cancel or change your reservation. You can find more information about how to do that here.
You can click here to check out the complete Terms and Conditions.